Cancellation & Refund Policy

1. Free Cancellation Window (100% Full Refund)

Customers can cancel or reschedule any confirmed service booking free of charge up to 2 hours prior to the scheduled arrival time slot. If any prepayment or advance has been paid, a 100% full refund will be initiated immediately to your original payment source with zero deductions.

2. Late Cancellation Fee (₹50 Deduction)

If a booking is cancelled late (less than 2 hours before the scheduled arrival time slot, or after the technician has already reached the premises), a flat ₹50 will be deducted from the total amount paid to cover technician slot reservation and transit costs. The entire remaining balance of your paid amount will be refunded back to your original payment method.

3. Service Satisfaction Re-work Guarantee

At REFIXEL, your satisfaction is non-negotiable. If you are dissatisfied with any area covered in your service checklist:

• Report the deficiency to our helpline or WhatsApp desk within 24 hours of completion.
• We will send a senior supervisor or technician back to re-clean or address the specific area at zero additional charge.
• If we fail to resolve the issue to reasonable industry standards, a partial or full refund will be issued.

4. Refund Timelines & Process

All approved refunds are credited back to the original source method (UPI, Debit/Credit Card, or Net Banking) within 3 to 5 business days depending on your issuing bank. For queries regarding pending refunds, please reach out to billing@refixel.com.